“Did you communicate with the vendor about this problem?”
“I sent them an email.”
“Did you get a response?”
“Then the answer to my first question is no.”
Email has it’s place in our world, but we should never assume that sending an email, in itself, is communicating. To have communication, the loop must be closed.
Email is also not good for handling difficult situations that require confrontation or dealing with a sticky problem. For generic problems that have no emotions attached, email usually works fine.
But sometimes, you just need to pick up the phone or log in to Skype and have a vocal rather than text conversation.
Knowing when to say no to email and yes to talking is a key critical thinking skill these days.